Complaints Procedure

Last updated: February 6, 2025

Introduction

At LinkResume, we are committed to providing the best possible service to our users. This document outlines our procedure for handling complaints and ensuring they are addressed promptly and fairly.

How to Submit a Complaint

1. Contact Methods

You can submit a complaint through the following channels:

• Email: infolinkresume@gmail.com

2. Information to Include

Please provide:

• Your full name
• Account email address
• Detailed description of the issue
• Any relevant screenshots or documentation
• Your preferred contact method
• Your desired resolution

Our Response Process

1. Initial Response

• We will acknowledge your complaint within 1 business day
• You will receive a unique reference number for tracking
• We will assign a dedicated support representative

2. Investigation

We will:

• Review all provided information
• Examine relevant account data
• Check system logs if applicable
• Consult with appropriate team members
• Document our findings

3. Resolution Timeline

• Simple issues: 1-2 business days
• Complex issues: 3-5 business days
• Technical issues: 5-7 business days
• Billing disputes: 5-10 business days

Types of Complaints We Handle

1. Technical Issues

   • Resume creation problems
   • Website accessibility
   • Feature functionality
   • Performance issues

2. Billing Matters

   • Payment processing
   • Subscription issues
   • Refund requests
   • Plan changes

3. Account Issues

   • Login problems
   • Security concerns
   • Data access
   • Privacy matters

4. Service Quality

   • Support response time
   • Feature requests
   • User experience
   • Documentation clarity

Escalation Process

If you're not satisfied with the initial resolution:

1. First Level Escalation

   • Request supervisor review
   • Additional investigation
   • Response within 2 business days

2. Second Level Escalation

   • Management review
   • Comprehensive case analysis
   • Response within 3 business days

3. Final Review

   • Executive team review
   • Final decision
   • Written explanation of outcome

Your Rights

You have the right to:

• Fair and respectful treatment
• Timely response to your complaint
• Clear communication throughout the process
• Appeal any decision
• Request case escalation
• Access your complaint records

Our Commitment

We commit to:

• Treat all complaints seriously
• Handle information confidentially
• Provide regular status updates
• Be transparent about our process
• Learn from feedback to improve our service
• Maintain detailed records

Additional Resources

• FAQ Section: On landing page
• Terms of Service: In the bottom of the page
• Privacy Policy: In the bottom of the page

Feedback on Complaints Process

We welcome feedback on our complaints procedure. Please send suggestions to infolinkresume@gmail.com.

Legal Rights

This complaints procedure does not affect your legal rights or any available external dispute resolution options.

Updates to This Procedure

We may update this procedure periodically. Changes will be posted on our website and communicated through our regular channels.

The date at the top of this Complaints Procedure indicates when it was last updated.